Information We Use

How & Why We may use the data provided

When does this become critical?

Email

To be able to log into Fitr.

To contact You if there if there are notifications on your account, for example if you have a new client.

Customer service may use this to verify Your identity and assist You.

Fraud detection and prevention against You or Us.

Account verification purposes

When You sign up to the service.

Your Full Name

To allow You to be found by other users on the platform, for example to find your account and see the plans you have for sale.

Customer service may use this to verify Your identity and assist You.

Fraud detection and prevention against You or Us.

When You sign up to the service.

Your Date of Birth

To ensure you are of legal age to use Fitr (13+).

Fraud detection and prevention against You or Us.

When You sign up to the service.

Product purchase details and history

To allow You to be found by other users on the platform, for example to find your account and see the plans you have for sale.

Customer service may use this to verify Your identity and assist You.

Fraud detection and prevention against You or Us.

When You sign up to the service.

Credit card information

We do not keep a record of Your credit card information, We use a secure 3rd-party service (Stripe) to process Your payment for Your order on Our service.

Your payment information is tokenised by this 3rd party service which allows Us to issue You a refund should We need to and allow You check out faster if You are logged in to flubit.

When You make an order, so we can take payment and make actions in the future (for example: refunds).

When You receive funds from selling Your training plans.

Anonymous Aggregate data

To create internal reports, test Our IT systems, research, data analysis, improving Our site, building & developing Our Website or developing new products or services.

We only use and share this information with third parties when it is anonymous i.e. without identifying information

We use anonymous aggregated data at all times on Our service.

3rd Party

URL

Why we use this service

Google Analytics

We use Google Analytics to track anonymous data about Our website and service usage. Google collects data via a cookie on Our website.

Stripe

Stripe is a payment processor who stores and manages Our online transactions. We will send them all information relating to payment and order details You provide.

Mailchimp

Instiller acts as Our newsletter/mailing list provider. We send Instiller all the information we need to process Our email communication on Flubit.com

Facebook
Instagram
Twitter

We use Our social channels to feed organic information about Fitr and also, where permission is granted (see section 3) for multiple format targeting and re-targeting campaigns. Facebook targets its own users, we also send cookie data for the remarketing and basket abandonment where permission is granted.

Data provided by You

Use

Email address

To identify You on 3rd party services and internally.

Name

To improve user experience with email and advertising personalisation and re-targeting.

Date of birth

Helps Us identify product deals more relevant to You based on purchases of other people in Your age demographic.

Gender

Helps Us identify product deals more relevant to You, and improve service based on learnings of others similar to You.

Other data we use

Use

Purchase data

Helps Us identify product deals more relevant to You.

Email engagement data

For engagement analysis and optimisation.